Bookings are accepted by Bartle Holidays only on the following conditions:
Bartle Holidays shall not be under any liability for any injury, death, inconvenience, damage, loss, accident, delay or additional expense howsoever caused, occasioned to or incurred by any client or any other person due to circumstances beyond their control and in absence of negligence by Bartle Holidays or their servants.
Clients must observe the rules of the Community (if any) relating to the accommodation and facilities provided. Any accommodation provided for a client is only for the use of the persons stipulated on the booking form and must not exceed the maximum capacity of the accommodation unless otherwise specifically agreed with Bartle Holidays. Sub-letting or assignment is not permitted.
Bartle Holidays act as agents only for all carriers by air or otherwise and for hire car proprietors and all bookings must be accepted subject to the ticket or transport conditions and regulations of the carriers or hire car proprietors and also subject to the laws of the country in which such carriage or other facility is provided.
No responsibility can be accepted for the breakdown of public supplies including water or electricity. In the case of breakdowns in the property, the property manager must be advised immediately. They will use their best endeavours to repair the fault as quickly as possible.
Bartle Holidays cannot accept responsibility if you or any member of your party should miss the outward or homeward flights due to late check-in at the airport.
Bartle Holidays has exercised due diligence and taken all reasonable care in making the arrangements offered in the brochure. However, we have no direct control over the companies, firms or individuals who own or operate the airlines, hire cars or other facilities mentioned, and accordingly we do not accept liability for their acts or omissions or those of their employees or agents.
Bartle Holidays reserve the right, due to circumstances beyond their control, to reasonably alter any itinerary and/or substitute similar alternative accommodation to that which was originally booked. Alteration or substitution does not give entitlement to compensation.
Bartle Holidays reserve the right to cancel a booking at any time if by reason of war, political unrest, strikes, interruption of communications, exchange control, unavailability of accommodation or otherwise, Bartle Holidays regard it as essential to do so. If Bartle Holidays make such a cancellation, they will offer the customer comparable alternative arrangements (if available) or a full refund of all sums paid to Bartle Holidays in respect of the customer’s booking less (where cancellation is by reason of factors outside Bartle Holidays’ control, such as those circumstances mentioned above) all losses and expense sustained by Bartle Holidays in respect of the booking.
All cancellations/amendments must be notified to us in writing by the lead passenger and the date of cancellation/amendment will be taken as the postmark on the envelope. The onus of proof of postage is on the client and we recommend Recorded Delivery. The following scale of charges will then be payable by you:
9 weeks or more before departure – loss of deposit.
9-6 weeks before departure – 85% of total rental price.
6 weeks or less before departure – 100% of total rental price.
Cancellation may also be assumed by us if the balance of monies due is not received by the due date. Changes to either departure or return dates made after the contract has been entered into may be treated as a cancellation of that booking. Any cancellations/amendments affecting the flights will be subject to the flight operator’s cancellation clause/charges. Insurance premiums are non-refundable.
It is your responsibility to have a valid passport at time of travel. Holders of non-British passports should check with the Spanish Consulate as to whether they require a visa. It is essential the name on your flight ticket is the same as that on your passport. Please be sure your passport and your children’s passports are in order.
It is a condition of booking that you and all members of your party are adequately insured.
Within reason guests are liable for any damage to the property or its contents. Any breakages or damage should be reported to the property manager.
In the unfortunate event that a problem should arise or if you have cause for complaint during your holiday, please contact the property manager immediately who will endeavour to put things right as quickly as possible. In the event that the problem cannot be rectified, this may include the provision of an alternative similar property. If you feel that the property manager is unable to resolve the problem, please contact our office on +44 (0)1732 851172. An out-of-hours emergency number is provided on our answer phone for urgent cases and we will make every effort to resolve your problem/complaint as quickly and efficiently as possible.
Clients not following the above procedure and thereby depriving Bartle Holidays of the opportunity to rectify the complaint will not be eligible for compensation.
Essential Information
Booking Procedure
Telephone us on 01732 851172, submit a booking enquiry from our website www.bartleholidays.co.uk or contact us by email
to confirm the availability of properties and flights or for advice. A provisional booking can then be made for the accommodation which will be held for up to 4 days.
Once your booking has been accepted and the appropriate payment made we will dispatch our confirmation invoice within 14 days detailing the arrangements reserved for you together with our booking conditions and essential information. Please check this document carefully to ensure the details are correct. Should you not accept our booking conditions you must inform us in writing within 7 days of the ‘Date Confirmed’ stated on your invoice. On receipt of your non-acceptance we will refund any payments received as stated on our confirmation invoice excluding any credit card charges incurred.
If we have arranged flights for you, a separate invoice will be forwarded to you from the Flight Operator.
Your tickets and all relevant information will be sent to you approximately 2 weeks prior to departure.
Payments
At the time of booking, a deposit is required of £250 per villa or £150 per apartment and £50 per car. Insurance premiums are payable in full. Payments may be made by credit/debit card, cheque payable to Bartle Holidays Ltd or by bank transfer. Please note credit card charges apply.
Where we arrange flights, a separate deposit, payable by credit/debit card to the flight operator is required. Please note credit charges apply.
The balance of the monies due is payable at least 10 weeks before departure or at the time of booking if made within that period. If we have arranged your flights, a separate payment is required for the flight operator by debit/credit card.
Rental Price
The rental price includes:
Sole use of the accommodation during your stay.
Gas, electricity and domestic water.
Weekly change of bed linen and towels for the number of persons in your party.
The rental price excludes:
Transfers to or from the airport
Towels for use at swimming pool or beach.
Changeovers
Your booking of the property is from 2pm on the day of arrival. As the next occupants will arrive on the same day of your departure, you are required to vacate the property by 10am to allow for proper cleaning to be carried out.
Amenities
Some resort amenities may not be fully available in the low season.
Satellite TV (where provided)
This does not include subscription to channels such as Sky Movies, Sky Sports, etc. Please note Satellite channels could be limited.
Your financial security
We comply with the financial requirements of the Package Travel, Package Holidays and Package Tour Regulations 1992 through our participation in the bonding scheme organised by the Association of Bonded Travel Organisers Trust Ltd (ABTOT) in respect of non-flight inclusive packages only. In the event you wish to book a holiday with a flight we can direct you to an ATOL holder, as we do not sell flights. In the unlikely event of the financial failure of Bartle Holidays Ltd the ABTOT bond will protect monies paid in respect of ground arrangements only. There will be no compensation under the ABTOT bond for flights.
Essential Menorca